In this article, you’ll find a categorized list of available event topics used in the system. Each topic corresponds to a specific action or state change within the platform and can be used to trigger automations or integrations.
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Each category lists basic events (available by default in Integrations > Webhooks) followed by an Advanced toggle with additional topics that are not exposed in the UI. If you need any of the advanced topics enabled, please reach out to your CX team.
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| Event Topic | Description |
|---|---|
| item.create | Triggered when an Item is just created |
| item.update | Triggered when an Item is just updated |
| item.delete | Triggered when an Item is just deleted |
| item.duplicate | Triggered when an Item is just duplicated |
| item.setfield | Triggered when an Item field is updated |
| item.clearfield | Triggered when an Item field is cleared |
| item.setflag | Triggered when an Item flag is updated |
| item.clearflag | Triggered when an Item flag is cleared |
| item.expire | Triggered when an Item is retired |
| item.undoexpire | Triggered when an Item is unretired |
| item.changelocation | Triggered when an Item location is updated |
| item.addcomment | Triggered when an Item comment is added |
| item.takecustody | Triggered when a contact takes custody of an Item |
| item.changeitemtype | Triggered when an Item type is updated |
| item.transfercustody | Triggered when custody of an Item is transferred |
| item.releasecustody | Triggered when custody of an Item is released |
| item.updatequantity | Triggered when a bulk item quantity changes. |
| Event Topic | Description |
|---|---|
| contact.create | Triggered when a User is created |
| contact.update | Triggered when a User is updated |
| contact.delete | Triggered when a User is deleted |
| contact.addcomment | Triggered when a User comment is added |
| contact.block | Triggered when a User is blocked |
| contact.undoblock | Triggered when a User is unblocked |
| Event Topic | Description |
|---|---|
| reservation.reserve | Triggered when a Reservation is created |
| reservation.cancel | Triggered when a Reservation is cancelled |
| reservation.due | Triggered when a Reservation is due for check-out |
| reservation.overdue | Triggered when a Reservation is overdue |
| reservation.addcomment | Triggered when a Reservation comment is added |
| reservation.generatedocument | Triggered when a Reservation PDF is generated |
| reservation.close | Triggered when a Reservation is closed |